Skip to main content
All Collections
Trading Errors & Troubleshooting
Trading Errors & Troubleshooting

Discover solutions to common trading errors and technical issues encountered while using Cryptohopper, ensuring smooth and uninterrupted trading operations.

Not enough funds for minimum amountError "Not enough funds for minimum amount" means insufficient quote currency to open new positions in Cryptohopper.
Why do I see the error 'OrderNumber":null'?Error 'OrderNumber":null' indicates an issue with order placement in your trading bot. Check adjacent messages.
Why do I see Invalid API key in my trading bot output?Seeing 'Invalid API key' in your bot? Ensure your API Key is valid or recreate it for your crypto exchange.
Why do I see 'http error. HTML returned when expecting JSON'?See 'http error. HTML returned when expecting JSON'? It indicates an issue with the exchange's API response.
Why do I see 'Coin temporarily unavailable at exchange'?Error 'Coin temporarily unavailable at exchange' indicates busy times or maintenance at the crypto exchange.
Why do I see 'Invalid / Disabled market error for chart data on URL:'?See 'Invalid / Disabled market error' in your bot? It occurs when switching exchanges and trying to access old chart data.
Why do I see could not get balances?Encounter 'Could not get balances'? Check your API settings or if it's a transient error from the exchange.
Why do I see Unknown Failure Reason?Seeing 'UNKNOWN_FAILURE_REASON' on Coinbase? It's due to market orders on small amounts. Switch to limit orders.
Why do my orders remain open longer than my max open time buy/sell?Orders open too long? Check Config pools and Base config settings or contact support for help with your trading bot.
Why do I see 'EGeneral:Invalid arguments:volume' on Kraken?Seeing 'EGeneral:Invalid arguments:volume' on Kraken? Check your trade volume or decimals; contact support if issues persist.
Why do I see 'Cancelling order for, taking too long'?Seeing 'Cancelling order, taking too long'? Adjust your bid/ask or check time settings in Base config or Config pool.
Why do I see -1000 Message: An unknown error occured on Binance?Seeing '-1000 An unknown error occurred' on Binance? It's an issue on their side, and their team is working to fix it.
Why doesn't my trading bot sell?Trouble selling with your trading bot? Check sell settings, signal configurations, or if positions are locked.
Why aren't orders being placed?If no orders are placed by your trading bot, check if buying is enabled, strategy settings are met, or configurations exist.
Why do I see error message -1013 PERCENT_PRICE_BY_SIDE on Binance?Error -1013 PERCENT_PRICE_BY_SIDE on Binance indicates your order price is too far from the current market price.
Why do I see 'The requested symbol is not whitelisted on Bybit'?Error "The requested symbol is not whitelisted on Bybit" means you need to switch to a Unified Trading Account.
Why do I get the error Symbol not whitelisted for API key on Binance?Error "Symbol not whitelisted" on Binance? Enable API Trading Symbol Whitelist in your sub-account settings.
Why do I see Invalid IP request on KuCoin?Encounter "Invalid IP request" on KuCoin? Update API Key IP addresses or create a new one with correct settings.
Why do I see 'Error placing buy order' on BingX?Seeing 'Error placing buy order' on BingX? Ensure your order meets the minimum trade amount and quantity requirements.
Why do I see error code 100421 on BingX?Error code 100421 on BingX indicates the market is in cancel-only mode, preventing new orders.
Why do I see error -2015 on Binance?Seeing error -2015 on Binance? It suggests an issue with API Key settings. Refer to our guide on connecting to Binance.
Why do I see error '51155 Trading of this pair or contract is restricted' on OKX?Error '51155' on OKX means trading restrictions due to compliance. Adjust your quote currency in settings.
Why do I see 'Formatted output is too low' on Binance?Error 'Formatted output is too low' on Binance means your order size is too small. Use 'Convert dust to BNB'.
Why do I see error '-1111 Parameter 'quantity' has too much precision' on Binance?Error '-1111' on Binance indicates your order's 'quantity' has too many decimal places. Contact support for help.
Why do I see 'Account not available' on Coinbase?Error 'Account not available' on Coinbase means restricted trading for your location. Check currency settings.
Why do I see the error 'POST https://api.bitvavo.com/v2/order 400 {"errorCode":212,"error"' on Bitvavo?Error 'POST https://api.bitvavo.com/v2/order 400 {"errorCode":212,"error"}' indicates order size below Bitvavo's minimum.
Why do I see 'Unknown parameter was sent' on Bybit?Error 'Unknown parameter was sent' on Bybit usually means trade amounts are below the platform's minimum.
Why do I see the error 'SPOT_COIN_NO_ACCESS' on Crypto.com?Error 'SPOT_COIN_NO_ACCESS' on Crypto.com means geo-restrictions prevent trading a specific cryptocurrency.
Why do I see error 51020 on OKX?Error 51020 on OKX means your order is below the minimum trade amount. Check minimums for each pair.
Why are the Total in assets in USD on exchange different on web and app?See differences in asset totals on Cryptohopper app and website? It's likely due to quote currency settings.
Why do I see 'EGeneral:Permission denied' on Kraken?Seeing 'EGeneral:Permission denied' on Kraken? Check your API Key settings and ensure correct permissions are enabled.
Why do I see the error "EAPI:Invalid nonce" on Kraken?See "EAPI:Invalid nonce" on Kraken? It's due to nonce value issues. Use unique, increasing nonces for each API request.
Why do I see 'Coin unavailable at HitBTC'?Error 'Coin temporarily unavailable' on HitBTC indicates the trading pair is under maintenance. Check currency status.
Why do I see 'code":1002,"message":"Authorization is required or has been failed' on HitBTC?See error 'Authorization is required or has been failed' on HitBTC? Check your API key and permissions setup.
Why do I see 'Not enough funds to place buy orders'?Error 'Not enough funds to place buy orders' means insufficient quote currency. Consider selling positions or depositing more.
Why do I see error '100413 Incorrect apiKey' on BingX?Seeing '100413 Incorrect apiKey' on BingX? Check your API Key setup or refer to our guide on connecting with API Keys.
Why do I see 'Could not find a key matching the given X-BFX-APIKEY' on Bitfinex?Error 'Could not find a key matching X-BFX-APIKEY' on Bitfinex means your API Key is invalid. Create new keys.
Why do I see error code '309 The signature is invalid' on Bitvavo?Error code '309 The signature is invalid' on Bitvavo? Follow steps to create new API Keys. Read our guide.
Why do I see 'INSUFFICIENT_AVAILABLE_BALANCE' on Crypto.com?Ensure ample funds for Crypto.com trades. 'INSUFFICIENT_AVAILABLE_BALANCE' signals insufficient funds.
Wy do I see error '-2008 Invalid API-Key ID' in my Binance trading bot?Resolve '-2008 Invalid API-Key ID' error in Binance trading bot. Generate new API keys with our guide.
Why do I see the error 'Unauthorized method' on Coinbase AdvancedResolve 'Unauthorized method' error in Coinbase bot by reconfiguring Fast Connect. Access Base config, click 'Fast Connect'.
Why do I see the error 'The signature is invalid' on Bitvavo?Fix 'The signature is invalid' error in Bitvavo trading bot by generating new API Keys with our step-by-step tutorial.
Why do I see the error 'Preview_Insufficient_funds' on Coinbase?Fix 'Preview_Insufficient_funds' error in Coinbase bot by placing orders with a smaller amount of the quote currency.
How do I get rid of dust positions on Binance?Convert small, unsellable positions (dust) on Binance to BNB using the 'Convert dust to BNB' feature on Cryptohopper.
Why do I see 'Error with order through API' when using TradingView?Discover why you get the error 'Error with order through API' when using TradingView Alerts' and how to fix it.
Why do I see error code '51008 order failed' on OKXOKX trading bot: '51008 order failed' indicates insufficient quote currency funds.
Why do I see 'The buy amount is too low, lower than the minimum for this market'?Prevent low buy amount errors on crypto exchanges by setting your buy amounts above the minimum trade limits for each market.
Why do I see 'Cannot cancel order because order is not listed in open orders anymore'?Resolve 'Cannot cancel order' errors by reconnecting API, checking rate limits, or manually removing orders in Cryptohopper.
Why do I see error '1003: Action is forbidden for this API Key' on HitBTC?HitBTC API error 1003: Permission denied for your API key. Fix by creating a new key with proper permissions. Learn more here.
What are potential issues with using 'Reserve positions' on CryptohopperAvoid issues with Cryptohopper's 'Reserve Positions' by not manipulating positions on the exchange. Learn more here.
Why do I see 'Authentication failure' on Crypto.com?Prevent 'Authentication failure' errors in your Crypto.com trading bot by using Fast Connect to ensure correct API Key entry.