When using the ProBit Global trading bot, you may encounter an error message stating "NOT_ENOUGH_BALANCE". This article explains what this error means and provides step-by-step instructions on how to resolve it.
What does the NOT_ENOUGH_BALANCE error mean?
The NOT_ENOUGH_BALANCE error occurs when you attempt to sell a position that has already been sold, either partially or completely. This error indicates that you have insufficient cryptocurrency balance to execute the trade.
Common causes of the NOT_ENOUGH_BALANCE error
Manual selling of positions on ProBit Global
Manual selling of positions on Cryptohopper
Temporary loss of connection with your account via ProBit Global's API keys
How to resolve the NOT_ENOUGH_BALANCE error
Identify the Affected Position
Look for the error message in your trading bot output. It will look similar to this:
09/03/2024 9:43:36 AM ERROR probit {"errorCode":"NOT_ENOUGH_BALANCE","message":"","details":{}} Errortype: InsufficientFunds
09/03/2024 9:43:36 AM ERROR Error placing sell order, Position: 143217142 data: {"error":"probit {\"errorCode\":\"NOT_ENOUGH_BALANCE\",\"message\":\"\",\"details\":{}} Errortype: InsufficientFunds"}Remove the Affected Position
The most effective solution is to remove the position causing the error:
Navigate to the "info" section of the open positions
Click on "actions"
Select "remove" for the affected position
Preventing future NOT_ENOUGH_BALANCE errors
To minimize the occurrence of this error:
Avoid manually selling positions on ProBit Global when using the trading bot.
Manually remove positions and resync them on Cryptohopper when partially selling through the Cryptohopper Dashboard.
Ensure a stable connection between your account and ProBit Global's API keys.
By following these steps, you can quickly resolve the NOT_ENOUGH_BALANCE error and ensure smooth operation of your ProBit Global trading bot. If you continue to experience issues, contact Cryptohopper support for further assistance.