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Why do I see the error 'OrderNumber":null'?

This error means your bot failed to place a buy or sell order. Check the error message directly before or after it in your bot output to find the actual cause.

Written by Pete Darby
Updated over 3 weeks ago

The error 'OrderNumber":null' appears in your trading bot output when a buy or sell order could not be placed. The error itself does not describe the cause — it is a symptom of a separate problem.

Find the actual cause

The actual cause is always shown in an error message that appears directly before or after 'OrderNumber":null' in your bot output. Follow these steps to find it:

  1. Go to your Dashboard.

  2. Scroll down to the Output section at the bottom of the page.

  3. Find the 'OrderNumber":null' message.

  4. Look at the error message directly above or below it — that message describes the actual cause.

  5. Search for that error in the knowledge base, or contact support if you need help resolving it.

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