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Why do I see the error 'OrderNumber":null'?

This error means your bot failed to place a buy or sell order. Check the error message directly before or after it in your bot output to find the actual cause.

Written by Pete Darby
Updated this week

The error 'OrderNumber":null' appears in your trading bot output when a buy or sell order could not be placed. The error itself does not describe the cause — it is a symptom of a separate problem.

Find the actual cause

The actual cause is always shown in an error message that appears directly before or after 'OrderNumber":null' in your bot output. Follow these steps to find it:

  1. Go to your Dashboard.

  2. Scroll down to the Output section at the bottom of the page.

  3. Find the 'OrderNumber":null' message.

  4. Look at the error message directly above or below it — that message describes the actual cause.

  5. Search for that error in the knowledge base, or contact support if you need help resolving it.

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