Trailing stop-loss is an advanced risk management tool that helps traders lock in profits while allowing positions to remain open during favorable market movements. When your trailing stop-loss fails to execute properly, it can prevent you from capturing profits and may expose your portfolio to unnecessary risk. This guide outlines the common reasons why your trailing stop-loss might not be working and provides solutions to address these issues.
Common Reasons
Selling Disabled
Your bot's 'Selling' is disabled manually on the Dashboard or due to the Triggers you use. Some Marketplace Templates have Triggers configured.Trailing Stop-Loss Timeout Active
You've enabled a 'Trailing stop-loss timeout' in your Trailing stop-loss settings in the Base config or Config pools and the configured period hasn't lapsed yet. You can check this in your trading bot output on the Dashboard.Only Sell in Profit Restriction
You've enabled 'Only sell in profit' in the Trailing stop-loss settings in your Base config or Config pools and the open position quickly turned to a loss.Signal Configuration Interference
You're using trading signals from the Marketplace and have enabled "Signal configuration' and/or 'Sell signals'. Please read this article for more information.Config Pool Settings
You might have configured the currency in a Config pool in which Trailing stop-loss is disabled.Other Trading Errors
You might have other trading errors, please check your trading bot output on the Dashboard for more information.
Troubleshooting Steps
To resolve trailing stop-loss execution issues:
Verify that selling is enabled in your bot settings
Check if a trailing stop-loss timeout is active and its remaining duration
Review your 'Only sell in profit' settings if your positions are showing losses
Check any signal configurations that might override your trailing stop-loss settings
Review your Config pool settings if you're using them
Examine your bot's output log for specific error messages
If you continue to experience issues after checking these common causes, please contact support for further assistance.