Auto-close is an important risk management feature that automatically closes positions after they've been open for a specified period. When your auto-close settings fail to execute as expected, it can leave positions open longer than intended and potentially impact your trading performance. This guide explains the most common reasons why your auto-close might not be working and how to resolve these issues.
Common Reasons
Selling Disabled
Your bot's 'Selling' is disabled manually on the Dashboard or due to the Triggers you use. Some Marketplace Templates have Triggers configured.Trailing Stop-Loss Only Mode
You have configured "Use Trailing stop-loss only" under the 'Trailing stop-loss' Base config or Config pools.Time Condition Not Met
Your 'Close positions after X time open' value hasn't been met yet.Signal Configuration Interference
You're using trading signals from the Marketplace and have enabled "Signal configuration' and/or 'Sell signals'. Please read this article for more information.Config Pool Settings
You might have configured the currency in a Config pool in which Auto-close is disabled.Other Trading Errors
You might have other trading errors, please check your trading bot output on the Dashboard for more information.
Troubleshooting Steps
To resolve auto-close execution issues:
Verify that selling is enabled in your bot settings
Check your trailing stop-loss configuration to ensure it's not set to "Use Trailing stop-loss only"
Confirm the time condition for your auto-close settings and how long positions have been open
Review any signal configurations that might override your auto-close settings
Check your Config pool settings if you're using them
Examine your bot's output log for specific error messages
If you continue to experience issues after checking these common causes, please contact support for further assistance.