Rates and profit/loss percentages in the iOS/Android app should match those on the Cryptohopper website. If you notice a difference, it is usually caused by one of the three issues below.

Your bot uses a ticker rate to determine the current price of a coin. If the ticker is set to Use last tick if higher/lower or Always use last tick, the displayed price may not reflect what buyers and sellers are actually offering. This becomes especially noticeable on illiquid trading pairs where there are few orders in the orderbook. When you sell with a market order under those conditions, the fill price can be far from what the app showed — resulting in a sudden large loss.

To fix this:

With this setting, Cryptohopper uses the best available price from the orderbook instead of the last traded price. For low-liquidity pairs, also consider switching from market orders to limit orders to avoid unexpected price slippage.

If your IP address is blocked by Cryptohopper, the app cannot fetch new price data and will display outdated rates. To check whether this is the issue:

If rates are correct on one network but not the other, the IP address on that network is likely blocked. Contact support and include your IP addresses for both Wi-Fi and mobile data. You can look up your IP at whatismyipaddress.com.

A slow or unstable connection can prevent the app from loading up-to-date prices. You may also see a "Connecting" message on your dashboard. Switch to a different network and reopen the app to resolve this.

If none of the above solves the issue, contact support via live chat or email [email protected].