This error can appear even when your subscription is active. It typically means your bot's configuration is not properly linked to your current subscription. In most cases, re-saving the base config resolves the issue.
Example error message:
"You do not have an active (Hero) subscription. Please subscribe now for a (Hero) subscription to be able to use the AI in your bot or configure a different strategy in your config."
Cause 1 — Configuration out of sync
Sometimes your bot does not pick up your active subscription correctly. This can happen after renewing, upgrading, or switching between subscriptions.
To fix this:
Go to Configuration > Base config.
Make a small change to any setting (you can change it back afterward).
Click Save.
Check whether the error is gone.
If you changed a setting just to trigger the save, revert it to the original value and save again.
Cause 2 — Subscription not assigned to the bot
If you have multiple bots, your subscription may be assigned to a different bot than the one showing the error. Each bot needs its own subscription assigned to it.
To check and assign your subscription, follow the steps in this guide.
Still seeing the error?
If the error persists after following these steps, contact support via live chat or email [email protected].