The error INSUFFICIENT_AVAILABLE_BALANCE appears in your trading bot output when Crypto.com cannot execute an order because your available balance is too low.
Example of the error message in the trading bot output:
05/01/2024 1:58:06 PM ERROR Crypto.com error. Message: INSUFFICIENT_AVAILABLE_BALANCE
05/01/2024 1:58:06 PM ERROR Error placing sell order, Position: data: {"orderNumber":false,"error":"INSUFFICIENT_AVAILABLE_BALANCE"}
Cause
Your available balance on Crypto.com is insufficient to place the order. This can happen for buy orders as well as sell orders.
How to fix it
The fix depends on the type of order your bot is trying to place:
For buy orders — Make sure you have enough quote currency available in your Crypto.com account to place new buy orders.
For sell orders — Make sure you have sufficient holdings of the base currency. If your open positions show a larger amount of a base currency than what is actually available, remove the open position by clicking Info > Actions > Remove and synchronize the position again. Your bot should now be able to place the sell order.
Verify the error is resolved
After adjusting your balance or re-syncing the position, check your trading bot output to confirm the error no longer appears.