Cryptohopper

Cryptohopper supports multiple payment methods including PayPal, credit cards, Bitpay, and more. See full options.

What payment methods do you offer?

Get bulk discounts on trading bot subscriptions when purchasing multiple at once. Check our guide for details.

Can I receive bulk discounts on trading bot subscriptions?

Yes, you can apply a single signal subscription to multiple trading bots on Cryptohopper at no extra cost.

Can I apply a signal subscription to multiple trading bots?

Cryptohopper credits can be used to purchase Marketplace products and trading bot subscriptions, but not to trade on crypto exchanges.

What can I do with Cryptohopper credits?

Cryptohopper can't process Apple Pay refunds directly — you need to request a refund through Apple's support page.

How to request a refund with Apple Pay?

Cryptohopper can't process Google Play refunds directly — you need to request a refund through Google Play's support page.

Can I get a refund with Google Play?

If you paid with PayPal, you can request a refund within 14 days by contacting Cryptohopper support with your transaction details.

How can I get a refund with PayPal?

Request a credit card refund within 14 days by providing transaction details and account information to Cryptohopper.

How can I get a refund with my credit card?

You can request a refund within 14 days of your purchase if you paid with Wero, Trustly, Belfius, Bancomat, Satispay, Multibanco, MBWAY, Blik, or Twint.

How can I get a refund with Wero, Trustly, Belfius, Bancomat, Satispay, Multibanco, MBWAY, Blik and Twint?

You can request a refund within 14 days of your purchase if you paid with BitPay.

How can I get a refund with BitPay?

You can request a refund within 14 days of your purchase if you paid by bank transfer.

How to get a refund with Bank Transfer?

You can request a refund within 14 days of your purchase if you paid with Sofort Banking.

How to get a refund with Sofort Banking?

Buy Explorer, Adventurer, or Hero subscriptions on Cryptohopper via Dashboard or Account Overview.

How can I buy an Explorer, Adventurer or Hero subscription?

No, a Copy Bot subscription works on its own — you do not need an Explorer, Adventurer, or Hero subscription to use it.

If I subscribe to a Copy Bot, do I also need an Explorer, Adventurer, or Hero subscription?

Yes, you can downgrade your Cryptohopper subscription by contacting our support team.

Is it possible to downgrade my subscription?

Yes, you can upgrade your Cryptohopper subscription and the cost of your current plan will be deducted from the new price.

Is it possible to upgrade my subscription?

Yes, trading bot and Copy bot subscriptions are refundable within 14 days of purchase. Marketplace items and credits are not eligible for refunds.

Are trading bot subscriptions refundable?

No, discount codes apply only to your first invoice. After that, the full subscription rate is charged.

Are discount codes ongoing?

No, discount codes can only be applied to your first invoice. They can't be used to reduce the cost of an existing subscription.

Can I apply discount codes to existing subscriptions?

Cryptohopper offers three trading bot tiers (Explorer, Adventurer, Hero), Copy Bot subscriptions, and Marketplace items like templates, strategies, and signals.

What are the differences between Cryptohopper subscriptions?

Access and manage your Cryptohopper subscriptions and invoices easily by following the steps provided.

Where can I find my subscriptions and invoices?

Yes, signal subscriptions are refundable within 14 days of purchase. Credits and some Marketplace items are excluded.

Can I get a refund for a signal?

Yes, strategies and templates are refundable within 2 weeks if you delete them from your account. Some templates marked as non-refundable are excluded.

Are Strategies refundable?

No, templates on Cryptohopper are not refundable. The configuration becomes visible immediately after purchase, making them final sale.

Are Templates refundable?

No. Package deals can't be refunded because the configuration becomes visible immediately after purchase.

Are Package deals refundable?

Create Cryptohopper gift cards for friends and family to introduce them to automated trading.

Can I create Cryptohopper gift cards for my friends?

Activate your Cryptohopper gift card in the Marketplace and assign subscriptions to start trading.

How do I activate Cryptohopper gift cards?

Apply discount codes to Cryptohopper Subscription Gift Cards at checkout, but not to Credits Gift Cards.

Can I apply discount codes to gift cards?

Yes, you can subscribe to as many Copy Bot subscriptions as you want, as long as each Copy Bot matches your exchange and quote currency.

Can I subscribe to multiple Copy Bot subscriptions?

Yes, a paid subscription is required for automated trading on Cryptohopper.

Do I need a subscription to trade?

A Copy Bot subscription lets you automatically copy the trades of another trader on Cryptohopper, without needing trading experience.

What are Copy Bot subscriptions?

Cryptohopper credits are non-refundable and must be used on the platform; they cannot be withdrawn as cash.

Can I withdraw my Cryptohopper credits?

Cancel your Cryptohopper subscription by stopping recurring payments in your payment account. Need help? Contact us.

How can I cancel my subscription?

Yes, you can have multiple bots on Cryptohopper. Each subscription gives you one live bot and one paper trading bot.

Can I have multiple bots?

Cancel your BitPay payout request to return the funds to your Cryptohopper balance, then request a new payout via PayPal instead.

I requested a payout through BitPay, but my region is not supported. What should I do?

No, canceled subscriptions can't be reactivated at the previous price. If prices have increased, you'll pay the current rate.

Can I reactivate my canceled subscription at the previous price?

Never miss a trade! Learn how to set up Cryptohopper credit alerts to prevent your trading bots from stopping due to low credit.

How to configure Cryptohopper credit alerts?

Learn why your Cryptohopper affiliate or marketplace seller payout might be delayed and how to resolve common payment issues.

Why haven't I received my Affiliate or Marketplace Seller payout yet?

You can find your invoices on the Marketplace Payouts page or the Affiliate Payments page, depending on your role.

Where can I see my invoices as an Affiliate or Marketplace Seller?

Yes, affiliates and marketplace sellers can request a temporary discount code by contacting Cryptohopper support.

Can I get a discount code as an affiliate or marketplace seller?

Learn how to buy AI credits on Cryptohopper. Step-by-step guide for Beta users to purchase non-refundable credits for AI trading features.

How to Purchase AI Credits?

Find and download your Cryptohopper AI credits invoices. Step-by-step guide to access purchase history and invoice records for Beta users.

How to find your AI Credits invoices?

View your Cryptohopper AI credits transaction history. Track purchases and usage with detailed records for Beta users step-by-step guide.

How to view your AI Credits transaction history?

Cryptohopper AI credits are non-refundable. Learn about the refund policy and terms you agree to when purchasing Beta AI features.

Can I get a refund for my AI Credits?

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Understand the subscription plans, payment methods, and billing-related queries for your Cryptohopper account.

Subscriptions & Payments

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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