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Can I get a refund for a signal?
Can I get a refund for a signal?

Request a refund for signal subscriptions within 14 days on Cryptohopper, with some exceptions for Marketplace items.

Bryan avatar
Written by Bryan
Updated over a week ago

Yes, Cryptohopper is committed to ensuring satisfaction with our services, which is why we offer a 14-day refund policy. This policy allows you to request a refund within 14 days of purchasing your subscription. However, it's important to note there are exceptions, especially regarding certain Marketplace items and credits.

Refund Eligibility and Process:

  • 14-Day Refund Window: You can request a refund within 14 days from the date of your subscription purchase.

  • Exceptions: Please be aware that some Marketplace items and credits are not be eligible for refunds. These exceptions are clearly indicated on the Marketplace item descriptions and at the time of purchasing credits.

  • Signals: Signals subscriptions are refundable if the refund request is made within 14 days following the purchase.

  • Credits: It's crucial to remember that credits are non-refundable.

  • Payment Method Information: The information required for processing a refund may differ depending on the payment method used:

Why We Offer This Policy:

Our 14-day refund policy is designed to provide flexibility and peace of mind, enabling you to make informed decisions about the trading strategies and tools you choose on Cryptohopper.

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