You can request a refund within 14 days of your purchase if you paid with BitPay. Some Marketplace purchases and credits may be excluded from this policy.
How to request a refund
Contact our support team via live chat or email us at [email protected]. Include the following details so we can process your request:
Your username — so we can identify your account and the purchase in question.
Transaction ID — for example lkjhdJ0874GHFS843gfdaj7364GJS7Gjd923gdy. We need this to track your payment.
Payment amount and currency — the exact amount and currency you paid in.
Subscription type — which subscription or service you purchased.
Payment date — when the payment was made, so we can confirm it falls within the 14-day refund period.
What happens next
Once we receive your request with the details above, our team will verify your payment and process the refund. If anything is missing, we will reach out to you for the remaining information.