You can request a refund within 14 days of your purchase if you paid with Sofort Banking. Some Marketplace purchases and credits may be excluded from this policy.
How to request a refund
Contact our support team via live chat or email us at [email protected]. Include the following details so we can process your request:
Your username — so we can identify your account and the purchase in question.
Your IBAN — for example NL73INGB9837498762. We need this to track and return your payment.
Your email address — the email address linked to your bank account.
Payment amount — the exact amount you paid.
Subscription type — which subscription or service you purchased.
Payment date — when the payment was made, so we can confirm it falls within the 14-day refund period.
What happens next
Once we receive your request with the details above, our team will verify your payment and process the refund. If anything is missing, we will reach out to you for the remaining information.