Cryptohopper offers a 14-day refund policy, allowing you to request a refund within 14 days of your purchase. However, it's important to note that some Marketplace purchases and credits are exceptions to this rule. If you've made a payment using Apple Pay, you are eligible for a refund under the usual conditions within this timeframe. Unfortunately, Cryptohopper cannot directly process refunds for transactions made via Apple Pay. This limitation is not due to our preference but because Apple Pay maintains control over the refund process. Therefore, to initiate a refund, you must submit a request directly to Apple Pay.

For more detailed information on how to request a refund through Apple Pay, we recommend reaching out directly to Apple Pay's support. They can provide you with the necessary steps to take and any additional information you might need to ensure a smooth refund process.