Cryptohopper offers a 14-day refund policy, allowing you to request a refund within 14 days of your purchase. However, it's important to note that some Marketplace purchases and credits are exceptions to this rule. If you've made a payment using Google Play, you are eligible for a refund under the usual conditions within this timeframe. Unfortunately, Cryptohopper cannot directly process refunds for transactions made via Google Play. This limitation is not due to our preference but because Google Play maintains control over the refund process. Therefore, to initiate a refund, you must submit a request directly to Google Play.

Furthermore, all payments and refunds for purchases made via Google Play are managed exclusively by Google Play, and Cryptohopper cannot influence this process.

For more detailed information on how to request a refund through Google Play, we recommend reaching out directly to Google Play website. Through this link you can request the refund immediately.