Are you looking to cancel your Cryptohopper subscription? See the step-by-step guide below.
Step 1: Check for Recurring Payments
First, there's no need to take any action directly on the Cryptohopper website to cancel your subscription. However, it's crucial to check if there's a recurring payment set up. You can do this by reviewing your accounts associated with the payment method you've used, such as your PayPal account, credit card account, Bitpay account, bank account, etc.
Step 2: Cancel Recurring Payments
If you discover there is a recurring payment set up, the next step is to cancel it. Do that in the account of the payment method you used. For example, if you used PayPal, log in to your PayPal account and navigate to the 'Recurring Payments' section. Search for the subscription you wish to cancel and proceed to cancel it directly. If the subscription is not visible under 'Recurring Payments,' contact PayPal’s customer support to escalate the issue and request assistance in canceling the subscription. Failing to cancel this recurring payment means that a fee for the subscription will be automatically deducted next month or year.
Step 3: Contact Cryptohopper (Optional)
Should you need assistance with the cancellation process, Cryptohopper is here to help. You can reach out to us via chat or email for support. To streamline the process, please be ready to provide your username, the payment method used, the email address linked to your payment method, and the specific subscription or subscriptions you wish to cancel.
Confirming Cancellation
Once your subscription has been canceled, you should verify to ensure no further charges will be applied to your account:
PayPal often sends a notification confirming the successful cancellation of a subscription.
If you don’t receive the notification, manually review your PayPal 'Recurring Payments' section to confirm the subscription no longer appears. By ensuring these steps are followed, you can confirm that the cancellation process has been successfully completed.
Troubleshooting Subscription Cancellation Issues
If you encounter challenges while canceling the subscription, consider the following:
Double-check your PayPal account settings and search thoroughly in the 'Recurring Payments' section to locate the subscription.
In the event you still cannot locate it or face an issue, reach out to PayPal’s customer support for assistance. Be ready to provide details of the subscription to expedite the resolution process. By following these troubleshooting steps, you can resolve common issues and successfully manage your subscription.
Free trial
When you only used the free trial you don't have to cancel your recurring payment, because there's no recurring payment set up. There's only a recurring payment set up when you have entered your payment details with is. When using the free trial you don't need to fill in your payment details.