There are several reasons why you might not have received your expected affiliate or marketplace seller payout. Below are common issues and explanations:
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Problem: I sold a service, product, or subscription but I don't see my income yet.

Solution: After a conversion through the affiliate program or a marketplace sale, it takes up to 6 weeks before earnings are added to your Cryptohopper Balance. This delay ensures that the subscription, product, or service won't be refunded.
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Problem: I see the status "Paid" on the payments page, but there's no deposit yet on my Cryptohopper Balance.

Solution: We manually confirm payouts to your balance after they show as "Paid" on the Payments page. Please be patient while this process completes.
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Problem: It's Wednesday, but I haven't received my payout yet after confirming it via email.

Solution: While we typically process payouts on Wednesdays, unforeseen circumstances may cause delays. Please remain patient.
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Problem: I've selected BitPay for a payout, but it's been a long time since confirmation and I still haven't received my funds.

Solution: BitPay should only be used for small amounts as we have limitations depositing funds to our company account. Please cancel your existing payout request and use PayPal instead.
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Problem: I've made conversions with the affiliate program, but the funds never arrive on my Cryptohopper Balance.

Solution: If you don't comply with Cryptohopper's Affiliate Program Terms & Conditions, conversions may be disapproved or your affiliate account access may be blocked. Common violations include using your own affiliate link or promoting Cryptohopper on unapproved coupon websites.

Problem: I'm unable to click on the withdrawal button while I've got more than $75 in my account.

Solution: You're unable to withdraw funds that you deposited yourself or earned with subscription rebates (this is deprecated). This could mean that you fulfill the $75 minimum requirement, but due to these two reasons, you're still unable to request a payout.
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Problem: Are there additional payout methods besides PayPal and BitPay?

Solution: No, currently we only offer PayPal and BitPay. We're investigating new payout methods but cannot provide an ETA for when these will be available.