There can be several reasons why the Troubleshooter indicates that you do not have a trading bot subscription yet.

It may be that the trading bot subscription is already in your account but has not yet been linked to the correct trading bot. Check out our explanation on how to assign the trading bot subscription to the correct trading bot.

It may happen that the payment has not been processed correctly in our system. If you think this is the case for you, please contact our customer service via chat and provide your username, payment method, transaction ID, and payment date so that we can assist you as soon as possible.