There can be several reasons why the Troubleshooter indicates that you do not have a trading bot subscription yet.
Related Topics
Managing Cryptohopper Subscriptions
Changing Your Payment Method
Understanding Cryptohopper's Refund Policy
Assign trading bot subscription
It may be that the trading bot subscription is already in your account but has not yet been linked to the correct trading bot. Check out our explanation on how to assign the trading bot subscription to the correct trading bot.
Payment issue
Failed or Pending Payments
If your payment for a Cryptohopper subscription is marked as "pending" or has not been processed:
This likely indicates that the payment provider (e.g., PayPal or your bank) has not yet cleared the transaction.
Contact your payment provider to understand the reason for the delay.
Cryptohopper can assist with processing refunds or applying the payment after it has been received.
Duplicate Charges
If you suspect that you have been charged twice for the same subscription:
Check your payment method (e.g., credit card, bank statement) to confirm the occurrence of duplicate charges.
If you confirm a duplicate charge, Cryptohopper can process a refund for the extra payment.
Contact Cryptohopper support to verify the duplicate charge. Be ready to provide the transaction ID for the extra payment.
Providing Evidence for Payment Issues
To assist Cryptohopper in resolving payment issues, it is essential to provide accurate and detailed information. Include the following:
Evidence of payment, such as a receipt or transaction confirmation.
The transaction ID(s) relevant to the issue.
The payment method you used (e.g., PayPal, credit card).
The subscription plan involved in the payment issue.
General Tips for Payment Issues
Regularly monitor your payment methods to ensure all transactions are accurate.
Always keep your receipts and transaction confirmations for reference.
Reach out to Cryptohopper support promptly if you encounter any issues.