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Are trading bot subscriptions refundable?

Yes, trading bot and Copy bot subscriptions are refundable within 14 days of purchase. Marketplace items and credits are not eligible for refunds.

Written by Bryan
Updated over 2 weeks ago

Yes. Cryptohopper offers a 14-day refund policy for trading bot subscriptions and Copy bot subscriptions. You can request a full refund within 14 days of your purchase date.

What is not refundable

Some items are excluded from the refund policy:

  • Marketplace items — Certain items purchased from the Marketplace are non-refundable. This is stated in the item description before purchase.

  • Credits — Credits are non-refundable. This is stated at the point of purchase.

How to request a refund

The information needed for a refund depends on your payment method. Select your payment method below for specific instructions:

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