Cryptohopper offers a 14-day refund policy for trading bot subscriptions and Copy bot subscriptions. This means you're eligible for a refund within 14 days of purchasing your subscription. However, it's important to note that some Marketplace items and credits are exceptions to this policy. These exceptions are clearly indicated on Marketplace item descriptions and at the point of purchasing credits.
Refund Process:
14-Day Window: You have 14 days from the purchase date to request a refund for your subscription.
Exceptions: Some Marketplace items and credits are not be eligible for refunds.
Required Information: The information needed for a refund may vary based on your payment method.
Credits: are non-refundable.
Our refund policy is designed to offer flexibility while ensuring you can make informed decisions about your trading strategy and tools on Cryptohopper.