Yes, within 2 weeks if you delete the Strategy or Template from your account. Keep in mind not all Templates are refundable. Some are not. You can find that on the page of the Seller. Cryptohopper understands the importance of flexibility when it comes to managing your trading strategies and templates. That's why we offer a refund for Strategies and Templates but with specific conditions to ensure fairness for all users. For more information on settings up your Strategy or Template click here.
Refund Conditions:
2-Week Window: You are eligible to request a refund within 2 weeks of your purchase. To qualify for the refund, you must also remove the Strategy or Template from your account within this timeframe. If you don't, you won't receive the refund.
Refund Method: For payments below $5 and all crypto payments, refunds will be credited to your Cryptohopper credit balance. If you prefer to receive the refund through the original payment method, please contact our support team for assistance.
Non-refundable Items: Templates categorized with a 'non-refundable' tag are excluded from the refund process.
How to Request a Refund: Refund requests vary by payment method. For Cryptohopper transactions, gather the Purchase ID and submit a refund request with documentation through the customer support portal. For purchases via Google Play, contact Google directly using their support system.