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Subscriptions & Payments
Understand the subscription plans, payment methods, and billing-related queries for your Cryptohopper account.
Which payment options are available on Cryptohopper?Cryptohopper supports multiple payment methods including PayPal, credit cards, Bitpay, and more. See full options.
Can I receive bulk discounts on trading bot subscriptions?Get bulk discounts on trading bot subscriptions when purchasing multiple at once. Check our guide for details.
Can I apply a signal subscriptions to multiple trading bots?Apply a single Signal subscription to multiple trading bots on Cryptohopper without additional costs.
What can I do with Cryptohopper credits?Use Cryptohopper credits to buy products from the Marketplace or pay for trading bot subscriptions.
Can I get a refund with Apple Pay?Request refunds for purchases made with Apple Pay by contacting Apple Pay support directly within 14 days.
Can I get a refund with Google Play?Request refunds for purchases made with Google Play by contacting Google Pay support directly within 14 days.
How can I get a refund with PayPal?Request a PayPal refund within 14 days by providing transaction details, including ID and payment amount.
How can I get a refund with my credit card?Request a credit card refund within 14 days by providing transaction details and account information to Cryptohopper.
How can I get a refund with IdealRequest a refund within 14 days if you paid via iDEAL, providing account details and transaction info to Cryptohopper.
How can I get a refund with BitPay?Request a BitPay refund within 14 days by providing transaction details and payment info to Cryptohopper.
How to get a refund with Bank Transfer?Request a refund within 14 days for payments made by bank transfer by providing transaction details to Cryptohopper.
How to get a refund with Sofort Banking?Request a refund within 14 days for Sofort Banking payments by providing transaction details to Cryptohopper.
How can I buy an Explorer, Adventurer or Hero subscription?Buy Explorer, Adventurer, or Hero subscriptions on Cryptohopper via Dashboard or Account Overview.
If I subscribe to a Copy Bot, do I also need an Explorer, Adventurer, or Hero subscription?Subscribe to a Copy Bot on Cryptohopper without needing an Explorer, Adventurer, or Hero subscription.
Is it possible to downgrade my subscription?Downgrade your Cryptohopper subscription by contacting support via email or chat for personalized assistance.
Is it possible to upgrade my subscription?Upgrade your Cryptohopper subscription easily and get a discount based on your current plan. Check pricing details.
Are trading bot subscriptions refundable?Get a refund on trading bot subscriptions within 14 days at Cryptohopper, excluding certain Marketplace items.
Are discount codes ongoing?Cryptohopper discount codes apply only to the first invoice, with full rates applicable afterward.
Can I apply discount codes to existing subscriptions?Discount codes on Cryptohopper apply only to the first invoice, not to existing subscriptions or future bills.
What are the differences between Cryptohopper subscriptions?Explore Cryptohopper's diverse subscription options for trading bots and Copy Bots, tailored for all trader levels.
Where can I find my subscriptions and invoices?Access and manage your Cryptohopper subscriptions and invoices easily by following the steps provided.
Can I get a refund for a signal?Request a refund for signal subscriptions within 14 days on Cryptohopper, with some exceptions for Marketplace items.
Are Strategies refundable?Get a refund for Strategies on Cryptohopper within 2 weeks of purchase if deleted from your account.
Are Templates refundable?Templates on Cryptohopper are final sale and not eligible for refunds due to immediate configuration visibility.
Are Package deals refundable?Package deals on Cryptohopper are final sale and not refundable due to immediate configuration visibility.
Can I create Cryptohopper gift cards for my friends?Create Cryptohopper gift cards for friends and family to introduce them to automated trading.
How do I activate Cryptohopper gift cards?Activate your Cryptohopper gift card in the Marketplace and assign subscriptions to start trading.
Can I apply discount codes to gift cards?Apply discount codes to Cryptohopper Subscription Gift Cards at checkout, but not to Credits Gift Cards.
Can I subscribe to multiple Copy Bot subscriptions?Subscribe to multiple Copy Bot subscriptions on Cryptohopper, ensuring they match your exchange and currency.
Do I need a subscription to trade?A subscription is required for automated trading on Cryptohopper, with options for regular and Copy Bot subscriptions.
What are Copy Bot subscriptions?Copy Bot subscriptions at Cryptohopper let you mimic the trades of expert traders directly. Ideal for leveraging seasoned strategies.
Can I withdraw my Cryptohopper credits?Cryptohopper credits are non-refundable and must be used on the platform; they cannot be withdrawn as cash.
How can I cancel my subscription?Cancel your Cryptohopper subscription by stopping recurring payments in your payment account. Need help? Contact us.
Can I have multiple bots?Manage multiple bots on Cryptohopper with different subscriptions for paper, live, and copy trading needs.
I requested a payout through BitPay, but my region is not supported. What should I do?Resolve payout issues with BitPay KYC. Withdraw earnings via PayPal.
Can I reactivate my canceled subscription at the previous price?Cryptohopper's policy: Canceled subscriptions can't be reactivated at old prices. Keep subscriptions active for lower rates.