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I just bought a subscription, but my troubleshooter is saying I don't have one. How is that possible?

Troubleshooter not recognizing subscription? Reasons vary: assign correctly or check payment.

Pete Darby avatar
Written by Pete Darby
Updated over a year ago

There can be several reasons why the Troubleshooter indicates that you do not have a trading bot subscription yet.

Assign trading bot subscription

It may be that the trading bot subscription is already in your account but has not yet been linked to the correct trading bot. Check out our explanation on how to assign the trading bot subscription to the correct trading bot.

Payment issue

It may happen that the payment has not been processed correctly in our system. If you think this is the case for you, please contact our customer service via chat and provide your username, payment method, transaction ID, and payment date so that we can assist you as soon as possible.

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