Losing access to your Two-Factor Authentication (2FA) is frustrating experience, but there's a way to resolve it. In certain circumstances, we can remove your 2FA, although this is subject to specific security requirements to ensure the protection of your account. To proceed, please get in touch with our support team. You can contact us through the chat and the email. When contacting support, please provide the following information for identity verification:
Your username
Your email address
Your home address
The exchange you are connected to. If you want to know how to set up your 2FA you can use this guide.
The 2FA removal process typically takes 2-3 business days. You will receive a confirmation email upon successful recovery. Be sure to check your spam folder if you cannot locate this email.
2FA removed
When your 2FA is remove we highly recommend you to set it up again. It's an extra layer of protection for your account.
FAQs and Related Documentation
How to reset password if forgotten If you face issues logging in after removing 2FA, you can try the following steps:
Ensure the password you're using is correct.
If the issue persists, change your password and attempt to log in again. For additional guidance, refer to this resource: How to change your password when you have forgotten it | Cryptohopper Documentation.
Detailed Steps for Activating 2FA
To activate 2FA on your account:
Go to your account settings by clicking on the person icon in the upper-right corner of the screen.
Select 'My Account'.
Navigate to 'User Profile'.
Click on 'Two-Factor Authorization' and follow the prompts to complete the setup.