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I don't have my 2FA anymore, what can I do?

Lost your Two-Factor Authentication (2FA)? Contact support for assistance. We prioritize security.

Bryan avatar
Written by Bryan
Updated this week

Losing access to your Two-Factor Authentication (2FA) is frustrating experience, but there's a way to resolve it. In certain circumstances, we can remove your 2FA, although this is subject to specific security requirements to ensure the protection of your account. To proceed, please get in touch with our support team. You can contact us through the chat and the email. When contacting support, please provide the following information for identity verification:

  • Your username

  • Your email address

  • Your home address

  • The exchange you are connected to. If you want to know how to set up your 2FA you can use this guide.

The 2FA removal process typically takes 2-3 business days. You will receive a confirmation email upon successful recovery. Be sure to check your spam folder if you cannot locate this email.

2FA removed

When your 2FA is remove we highly recommend you to set it up again. It's an extra layer of protection for your account.

FAQs and Related Documentation

Detailed Steps for Activating 2FA

To activate 2FA on your account:

  1. Go to your account settings by clicking on the person icon in the upper-right corner of the screen.

  2. Select 'My Account'.

  3. Navigate to 'User Profile'.

  4. Click on 'Two-Factor Authorization' and follow the prompts to complete the setup.

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