Why can't I log in?

Common login issues include incorrect username or password, 2FA problems, or a blocked account. Follow provided guides or contact support.

Bryan avatar
Written by Bryan
Updated over a week ago

There can be several reasons why you're unable to log in. Most of the time, you'll receive an error message that provides a clue about what's going wrong. Here are some common issues and their fixes:

  1. Incorrect Username: Make sure you're using your username to log in, not your email address. It's a common mistake to mix these up. If you don't remember your username you can use this guide.

  2. Incorrect Password: Double-check that you're entering your password correctly. Remember, passwords are case-sensitive. If you don't remember your password you can use this guide to change it.

  3. Two-Factor Authentication (2FA) Issues: If you have 2FA enabled but can't remember your 2FA code, you'll need to follow the process for recovering or resetting your 2FA credentials.

  4. Account Blocked: If you see a message stating your account is blocked, refer to this article for steps on how to address the issue.

  5. Other Issues: If none of the above applies to you, please reach out to our support team for further assistance. You can contact us trough the chat or email.

Did this answer your question?