If your account is blocked, please contact our support team. You can use the chat or send us an email. Share your username, email address, and a note saying your account is blocked. Once your account has been unblocked, wait 15 minutes before attempting to log in again. Ensure you enter your login credentials correctly. If you're unsure about your login details, use the Forgot Username or Forgot Password options on the login screen.
If your account is inaccessible and you see an error that your email is already in use, try resetting your password. Navigate to the login screen, select Forgot Password, and follow the instructions, or use this direct link: Forgot Password.
Contacting us with the necessary details speeds up the process. To prevent future access issues, store your credentials securely, update your password regularly, and avoid multiple failed login attempts which can trigger account lockouts.