When you see the error "Your password reset confirmation failed because the verification code was invalid. User not found," it means you have an incomplete password reset.
How to fix this issue:
Check your inbox for the latest "Password reset" email.
If you can't find a recent email, initiate a new password reset by clicking on 'Forgot password'. Important: Only this link or using the 'Forgot Password' button in the iOS or Android app will help you regain access to your account.
Use the newest password reset link provided in the email.
Follow the instructions to complete the password reset process.
By using the most recent password reset link, you should be able to access your Cryptohopper account.
If you've followed these steps and still can't reset your password, please contact our support team for further assistance.
Example of the login error: