When you see the error "Your password reset confirmation failed because the verification code was invalid. User not found," it means you have an incomplete password reset.
This is one of several potential login issues you might encounter while using Cryptohopper, such as device authorization or Two-Factor Authentication problems.
These issues often include failing to receive email verification codes, device authorization problems, unrecognized devices, and invalid Two-Factor Authentication (2FA) codes.
Verification code errors can present challenges and may stem from issues like delayed code delivery, input mistakes, or account status problems. A broader understanding of these concerns can help navigate and overcome them effectively.
How to fix invalid verification code issues:
Check your inbox for the latest "Password reset" email.
If you can't find a recent email, initiate a new password reset by clicking on 'Forgot password'. Important: Only this link or using the 'Forgot Password' button in the iOS or Android app will help you regain access to your account.
Use the newest password reset link provided in the email.
Follow the instructions to complete the password reset process.
Clear your browser cache and cookies by going to your browser’s settings. This can help resolve potential issues with outdated cached data that may interfere with the process.
Verify that the code you entered matches exactly with what was sent in the email. Avoid adding spaces before or after the code when copying and pasting it.
Check your spam or junk email folder for the verification code to ensure it hasn't been misfiled
Try using a private browser session, like Incognito mode in Google Chrome, to bypass potential conflicts caused by cached data or stored cookies.
After clearing your browser data, restart the browser and reattempt the login process.
By using the most recent password reset link, you should be able to access your Cryptohopper account.
If you've followed these steps and still can't reset your password, please contact our support team for further assistance.
Preventive Measures
Ensure the email associated with your account is active and accessible.
Avoid requesting verification codes repeatedly within short periods.
Keep login credentials up-to-date to prevent errors.
Monitor junk or spam folders for any misplaced emails containing verification codes.
Additionally, other login issues such as device authorization code errors or Two-Factor Authentication problems might require specific steps not detailed here. Refer to our broader troubleshooting guide for help with these scenarios.
For example, email verification code issues might arise due to spam filters or repeated requests. Device authorization problems often occur with unrecognized devices or outdated browser configurations. These specific issues require targeted troubleshooting steps, such as using private browsing and ensuring credentials are accurate.
Delayed or Missing Verification Codes: Multiple requests in a short time can invalidate older codes. It’s advised to wait some time and use the newest code.
Unrecognized Devices: Errors may arise when a device isn't recognized. Check if your account is blocked or deactivated and contact support for resolution.
Example of the login error:
Specific error messages might include 'Email verification code not received,' or 'Authorization failed due to an unrecognized device.'
For instance, error messages could include 'Device authorization code not working' or 'Invalid Two-Factor Authentication (2FA) code.'