Trading bots, like Cryptohopper, rely on accurate quote currency settings to function optimally. Misconfigurations or issues with your quote currency can lead to errors, misallocations, or operational failures. This guide provides step-by-step instructions for troubleshooting and resolving quote currency issues across various trading platforms.
Common issues and solutions
1. Quote currency not detected
Problem: The bot fails to detect your quote currency for trading.
Solution:
Ensure that your funds are allocated to the correct wallet type. Most platforms require funds to be in a designated trading or spot wallet. If your funds are instead located in a fiat or funding wallet, they won't be detected by the bot. For platform-specific assistance, contact your exchange's support team to confirm wallet requirements.
Ensure your API keys are correctly created. If your API keys are not correct your bot is not connected and can't see your funds.
2. Changing your quote currency on Cryptohopper
Steps to reconfigure:
Navigate to the configuration settings in your Cryptohopper dashboard.
Go to: "Configuration" > "Base Configuration" > "Coins and Amounts."
Make the necessary changes to your quote currency setting.
Precaution: Avoid making changes if you have open positions, as these will automatically close upon modification. If your exchange is not yet connected, you can safely update the quote currency before linking your exchange account.
3. Resolving errors linked to recent quote currency changes
If you recently updated your bot's quote currency and encountered errors about insufficient funds, wait for the configuration settings to refresh. Once updated, the bot should operate based on the new quote currency settings. Allowing it to run uninterrupted can resolve outdated error messages.
Tips for Maintaining Smooth Operations
Always verify wallet allocations before configuring your bot.
Ensure the bot supports your intended quote currency or prepare to adapt your funds accordingly.
Avoid making significant changes, such as to the quote currency, when open trades are active.
If errors persist, check your configuration settings or contact platform support for further assistance.