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Why isn't my bot trading?
Why isn't my bot trading?

Discover why your bot isn't trading with Troubleshooter, documentation, or support.

Pete Darby avatar
Written by Pete Darby
Updated over 2 months ago

There can be several reasons why your trading bot isn't opening new trades. There are a few things you can look into:

  1. Troubleshooter

  2. Documentation article

  3. Contact support

Troubleshooter

The quickest option to check why your trading bot doesn't seem to be doing anything is to use the Troubleshooter located at the top of the Dashboard or Advanced Dashboard.

Cryptohopper's main navigation header showing platform branding and trading bot selection. Features expandable 'My bots (61)' dropdown with selected bot 'Crypto.com | USDT'. Top navigation bar includes Dashboard (active), Configuration, Trade history, Backtesting, Statistics, and Troubleshooter tabs. Interface demonstrates Cryptohopper's multi-bot management system with troubleshooting access for resolving trading issues.

Please note that when you click on the troubleshooter, we provide a warning for IP addresses by default. We cannot verify which IP addresses are set for the API Keys on your crypto exchange.

Cryptohopper's Troubleshooter diagnostic tool showing comprehensive bot health checklist. Features multiple status checks: subscription status (showing error with subscription notice and 'Buy subscription' button), bot enablement, buying/selling status, config errors, balance retrieval, minimum funds check, unsynced positions status, strategy configuration, IP whitelist verification, and bot output log review. Each item has expandable details marked with status indicators (green checkmarks, red X's, yellow warning triangle for IP addresses). Interface provides systematic bot issue diagnosis and resolution guidance.


Documentation article

If the troubleshooter doesn't provide enough clarity, you can also review our comprehensive article "How to troubleshoot your trading bot."

Contact Support

Still unsure why your trading bot doesn't seem to be doing anything? Before contacting Cryptohopper's support, make sure to check whether your trading strategy can find targets using the strategy backtester displayed in the Strategy Designer. If you're using trading signals, first check the Cryptohopper Marketplace to see if your Signaler is sending signals for your selected crypto exchange, cryptocurrencies, and quote currency.

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