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Why do I see the error "There was an error trying to calculate total in assets. Using previous value"?

This message appears when balances cannot be retrieved temporarily. The system uses the previous value. Occasional messages are normal and not an issue.

Written by Bryan
Updated this week

This message appears when the system temporarily cannot retrieve your balances from the exchange while calculating the total value of your assets.

When this happens, the system simply uses the last successfully retrieved balance to calculate the total. Because balances are requested very frequently, this usually resolves itself automatically.

Seeing this message occasionally is normal and not a problem.

If the message appears very frequently (for example every minute or continuously), it may indicate a problem retrieving balances from the exchange. In that case, please contact support.

Example of the message:

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