This message means the system temporarily couldn't retrieve your balances from the exchange while calculating the total value of your assets. When this happens, Cryptohopper automatically uses the last successfully retrieved balance instead.

Example of the message:

Seeing this message occasionally is normal and not a problem. Balances are requested very frequently, so a single failed request resolves itself automatically on the next cycle.

If this message appears very frequently — for example every minute or continuously — it may indicate a problem retrieving balances from your exchange. In that case, contact support via live chat or at [email protected].