This error means your Bitvavo API key doesn't have the right permissions. Specifically, the View access permission is not enabled, so Cryptohopper can't retrieve your account information.
Example of the error in your output:
Cause
When you create an API key in Bitvavo, you need to enable specific permissions. Cryptohopper requires at least two permissions to function properly:
View access — allows Cryptohopper to retrieve your account and balance information.
Trade digital assets — allows Cryptohopper to place buy and sell orders.
This error appears when View access is not enabled on your API key.
Solution
You can either edit the permissions of your existing API key in Bitvavo, or create a new API key with the correct permissions.
Log in to your Bitvavo account.
Go to your API key settings.
Make sure both View access and Trade digital assets are enabled.
Save your changes.
Go back to Cryptohopper and reconnect your Bitvavo exchange using the updated API key.
For complete step-by-step instructions on creating and configuring Bitvavo API keys, refer to our full guide here.
Verify the fix
After reconnecting, check your bot's output log to confirm the error no longer appears.