Deposit: This refers to transferring assets from other platforms to the Cryptohopper Exchange, where the Cryptohopper Exchange acts as the receiving side. In this transaction, it is a deposit to the Cryptohopper Exchange and a withdrawal from the sending platform. We now support direct deposits to your account. You can click here to go to the Cryptohopper deposit page.

Depositing involves transferring your existing digital assets into your Cryptohopper Exchange account. This action allows you to securely manage and trade your cryptocurrencies directly through the Cryptohopper Exchange platform.

To deposit cryptocurrencies on Cryptohopper Exchange, begin by visiting the homepage. Once there, hover over the Balances tab located in the upper right corner of the screen and select Deposit from the dropdown menu.

Next, choose the cryptocurrency you wish to deposit. For instance, if you're selecting Bitcoin (BTC), click on it to proceed.

Ensure that you have selected the correct network for your chosen cryptocurrency. After verifying the network, simply copy your unique deposit address provided by Cryptohopper and paste it into the withdrawal section of the exchange you are transferring funds from.

By following these steps, you can securely transfer your digital assets into your Cryptohopper Exchange account, allowing you to manage and trade your cryptocurrencies with ease.

Did you make a deposit to Cryptohopper Exchange but haven’t seen it in your account yet? Don’t worry. If you entered the address correctly, your funds are on their way and will be processed soon.

There are a few reasons why your crypto deposit might be delayed. Here are the common issues and how to fix them:

If you can’t find the Transaction ID (TXID) for your deposit on the blockchain, the transfer might not have gone through. In this case, contact the platform you withdrew from to check the status of your transaction.

Blockchain transactions need to be confirmed by network nodes to be completed. The number of confirmations needed depends on the cryptocurrency and its network.

Check how many confirmations are required on the Cryptohopper Exchange deposit page. In the example below, 30 confirmations are required. Please wait until the necessary confirmations are reached.

Even after your deposit has enough confirmations on the blockchain, it might take some time for Cryptohopper Exchange to process it. This can take up to 2-3 hours.

To check the number of confirmations for your deposit, use the following blockchain explorers:

Cryptohopper Exchange may update deposit addresses for some coins from time to time. If you deposit to an old Cryptohopper Exchange deposit address, your deposit might be delayed by 12 hours. Always make sure to use the latest deposit address provided by Cryptohopper Exchange.

Cryptohopper Exchange might perform wallet maintenance for certain coins occasionally, which can delay transactions. Check the deposit page or Cryptohopper News to see the latest service status.

If you've accidentally sent a deposit to the wrong address, several scenarios might unfold:

On Cryptohopper Exchange, tokens built on the same blockchain network will utilize identical deposit addresses. For instance, ERC20-based tokens such as KCS, AMPL, BNS, and ETH share the same deposit address, as do NEP5-based tokens like NEO and GAS. Our platform automatically recognizes the specific token being deposited, ensuring your funds remain secure.

However, it's crucial to generate and use the appropriate wallet address for the token by navigating to the respective token's deposit page before initiating a deposit. Failing to do so might result in your deposit not being credited. If you generate the correct wallet address after making the deposit, your funds will be credited within 1-2 hours once the address is set up.

If the deposit address you've used does not correspond to the correct wallet address for the specific token, Cryptohopper Exchange may be unable to assist in recovering your assets. Therefore, always double-check the deposit address and consider first sending a small amount to ensure it matches the intended token’s wallet address before proceeding with any transactions.