Hi there, Hoppers!
If you have linked your exchange to the hopper it will automatically load up your balances, in the event of your balance remaining 0.00 there is an error.
Please check the following:
1. are there any typo's in the API (even a space at the beginning or the end will render the API faulty)
2. are the permissions set correctly (we need every permission EXCEPT for Withdraw. Make sure that IP whitelisting is set to allow all ip's)
3. auto-fill is disabled in your browser (auto fill causes your browser to automatically try and fill in form-fields, which alters your API key)
If these don't work, consult our support staff, they will help you out!