If you're encountering issues while connecting your crypto exchange, there are several places to look to identify the problem.
Always start by checking the trading bot output. This often provides an error message indicating what exactly is wrong.
Some crypto exchanges offer multiple wallet types. Always ensure you have funds available in the trading wallet. This is particularly relevant for crypto exchanges like KuCoin.
Have you followed the steps outlined in our tutorials 'How to connect to your exchange'?
Have you confirmed the API Keys via email or 2FA? This step is sometimes overlooked.
Are you using auto-fill in your browser (often a problem with Safari), password managers, or auto-fill from your antivirus program? Disable these for www.cryptohopper.com. Read more here about how to disable auto-fill in your browser.- Generate new API keys in a private browser session, such as Incognito mode in Chrome, to ensure a clean session without old cookies interfering.
Ensure the API keys you create provide only
READandTRADEpermissions to maintain security. Do not enable withdrawal permissions.Check if your exchange requires IP whitelisting; if so, whitelist Cryptohopper’s IP addresses. Refer to your exchange's documentation for guidance.
Avoid typographical errors when entering API and secret keys into the platform. Typing errors are a common issue that can lead to connectivity problems.
If you're still unable to connect to your crypto exchange with API Keys, please contact Cryptohopper support via the chat function in the bottom right corner of the screen. Additionally, you may find useful information in other troubleshooting articles available in the Cryptohopper knowledge base.