Cryptohopper

You're receiving an error message stating "Master account 2FA not enabled" when trying to connect to Crypto.com with Fast Connect.

This error can occur when you have enabled Two-Factor Authentication (2FA) on the Crypto.com App but not on the Crypto.com Exchange. For Fast Connect to work, Crypto.com requires 2FA to be enabled on Crypto.com Exchange. <br>​

Visit the Crypto.com Exchange settings page: <a href="https://crypto.com/exchange/user/settings/security/account" rel="nofollow noopener noreferrer" target="_blank">https://crypto.com/exchange/user/settings/security/account</a>

Find the "2-Factor Authentication" option

Follow the setup instructions to complete the process

1. Visit the Crypto.com Exchange settings page: <a href="https://crypto.com/exchange/user/settings/security/account" rel="nofollow noopener noreferrer" target="_blank">https://crypto.com/exchange/user/settings/security/account</a>
2. Navigate to the Security section
3. Find the "2-Factor Authentication" option
4. Toggle the switch to enable 2FA
5. Follow the setup instructions to complete the process

Fix Master account 2FA not enabled error on Crypto.com Fast Connect by enabling 2FA on both App and Exchange platforms.

Why Do I Get "Master Account 2FA Not Enabled" Error on Crypto.com?

Find answers and get help from Intercom Support and Community Experts

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Why Do I Get "Master Account 2FA Not Enabled" Error on Crypto.com?

Cause

Resolution Steps

Enable 2FA on Crypto.com Exchange: