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Why isn't my bot trading?
Why isn't my bot trading?

Encountering trading bot issues? This guide helps diagnose and fix common problems, ensuring effective trading.

Alan Smithee avatar
Written by Alan Smithee
Updated over 2 months ago

Encountering issues with your trading bot? Don't worry, we've got you covered. In this guide, we'll walk you through the steps to diagnose and resolve common problems preventing your trading bot from trading effectively.

Subscription check

Screenshot highlighting the 'Subscriptions' button located in the upper right corner of the dashboard, indicated by a red arrow or highlight, showing the first step to verify your subscription status

The first step is to verify your subscription status. If you don't have a subscription, you can purchase one here. Ensure your subscription is correctly assigned to the intended trading bot. For instructions on assigning a subscription, refer here.

Important Note: Each subscription allows the use of 1 trading bot template with real funds and 1 trading bot with paper trading funds.

Bot enablement

Screenshot showing three toggle switches in the trading bot interface: The first toggle labeled 'Bot Enabled/Disabled' controls overall bot functionality, the second toggle labeled 'Buying Enabled/Disabled' controls purchase operations, and the third toggle labeled 'Selling Enabled/Disabled' controls sell operations. Each toggle is shown in either green (enabled) or gray (disabled) state.

Check if your trading bot is enabled by navigating to your Dashboard. Here's what to look for:

  1. The first toggle indicates whether your trading bot is enabled. When disabled, your bot won't receive or send information to your crypto exchange, rendering it non-functional.

  2. The second toggle controls buying. If disabled, no trades will open. Triggers can also enable or disable buying.

  3. The third toggle controls selling. If disabled, no positions will be sold. Triggers can also enable or disable buying.

API Keys verification

Screenshot of the Base Configuration section showing the API key setup interface, with input fields for API Key and API Secret. Located within the bot settings, this panel displays where users need to enter their exchange credentials to connect their trading bot to their chosen cryptocurrency exchange.

Ensure your API Keys are correctly set up. Refer to our documentation on how to connect your bot to your crypto exchange here. Follow the tutorial specific to your crypto exchange as setups vary. If you encounter errors, review your setup to identify any mistakes.

Funds availability

Check your funds in two areas:

  1. Total assets on exchange: Displays funds with trading pairs involving your quote currency. Ensure your funds are in your trading wallet if your crypto exchange has separate wallets.
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    Screenshot of the 'Total Assets' section in Cryptohopper's interface, showing a breakdown of available funds across different trading pairs. The display includes the total balance in the selected quote currency (like USDT or BTC) and lists the tradeable assets available in the trading wallet

  2. Current assets: Found below your Dashboard, this section displays all assets on your crypto exchange.
    ​

    Screenshot of the 'Current Assets' section located at the bottom of the Dashboard, showing a detailed list of all cryptocurrency holdings. Each row displays individual coins with their respective balances and current values in the selected quote currency.

Important Note: Sufficient funds in your quote currency are necessary for automated trading.

Bot output errors

Screenshot of the trading bot's output log showing status messages and notifications. The messages display various trading bot behaviors and limitations, such as 'Maximum positions reached' or 'Investment amount limit reached', helping users understand why certain trades might not be executed

Examine the trading bot output for insights into trading bot behaviour. For instance, reaching the maximum number of open positions or allocated investment amount can affect trading, as shown above.

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