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How to connect to Poloniex with API Keys?
How to connect to Poloniex with API Keys?

Learn how to create and configure Poloniex API keys for your Cryptohopper trading bot, plus troubleshooting tips.

Pete Darby avatar
Written by Pete Darby
Updated over a week ago

Step by step explanation how to create API Keys for Poloniex:

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  1. If you haven’t already, go to Poloniex website and create an account.

  2. Verify your account and navigate to your Profile and then "API Keys".

  3. Enable API access and enter your verification code.

  4. To create a new API, click on the "Create API" button and select "Trading" and "Unrestricted" as the access level. You will then need to enter your verification code again to complete the process.

  5. Copy the API keys shown on Poloniex and paste them into the appropriate fields in Cryptohopper.

Unable to see your Poloniex exchange balance?

If you are unable to see your Poloniex exchange balance, there may be a few issues preventing your trading bot from synchronizing with your exchange. One common cause is "auto-fill" being enabled in your browser. To fix this, try disabling auto-fill, using incognito mode, switching to a different browser, or disabling your password manager. For more information, you can watch our Cryptohopper Academy video on this subject or check our troubleshooting article.

You might encounter an error in Cryptohopper's onboarding process when connecting to Poloniex, even if your API Keys are correct. The most common reasons include having no funds in your Poloniex exchange account, having no funds in your trading account (as some crypto exchanges differentiate between funding and trading accounts), or not being a verified exchange user (KYC). In this case, please click on 'Continue without testing'. You can always check your API Keys later in your Base config.

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