Skip to main content

Why do I see the error "This key does not allowing showing account information" in Bitvavo?

Resolve Bitvavo API key error 'does not allow showing account information' by setting correct View and Trade permissions.

Bryan avatar
Written by Bryan
Updated this week

If you encounter the error "This key does not allow showing account information" when connecting Bitvavo to Cryptohopper, this indicates that the API key permissions were not configured correctly when you created your API keys in Bitvavo.

Example of the error in your output:

Cryptohopper bot error log interface displaying Bitvavo exchange API connection errors with date range filter and error message details showing balance retrieval failures

Solution:

To resolve this error, you must enable the following permissions for your Bitvavo API key:

  1. View access - Required to retrieve account information

  2. Trade digital assets - Required for the bot to execute trades

The error message "This key does not allow showing account information" specifically indicates that "View access" has not been enabled.

Cryptohopper API key access rights configuration screen displaying toggle options for view access, trade digital assets, and withdraw digital assets permissions with generate API key button

How to fix:

You can either:

  • Edit the permissions of your existing API key in Bitvavo, or

  • Create a new API key with the correct permissions

For complete step-by-step instructions on creating and configuring Bitvavo API keys, please refer to our full guide here.

Did this answer your question?