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How to chat with us through the app?
How to chat with us through the app?

Learn how to access customer support through our app with this step-by-step guide to connect with our team or AI chatbot.

Bryan avatar
Written by Bryan
Updated over 2 weeks ago

Need assistance? Our support team is just a few taps away! You can easily connect with us directly through the app by following these simple steps:

  1. Open the app and sign in to your account

  2. Navigate to any of your bots

  3. Tap on "More" in the bottom right corner

  4. Select "Support" from the menu

  5. Tap on "Messages"

  6. Press "Ask a question"

  7. Choose the relevant topic for your inquiry

You'll first connect with our ai chatbot, which can quickly resolve many questions and issues. For more complex matters or personalized assistance, simply click the "Talk with human" option to connect directly with our support team.

Cryptohopper mobile app navigation bar showing four main options: Positions, Trade, Marketplace, and More, with the More button highlighted in blue
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