Cryptohopper offers support 24/7 through a combination of human agents and an AI chatbot.
Human support — Available Monday to Friday, 16:00–00:00 (Amsterdam time). Our team handles complex questions and account-specific issues during these hours.
AI chatbot — Available around the clock, including weekends. The chatbot can answer common questions and guide you through standard tasks at any time.
If you contact us outside human support hours, the chatbot will help you right away. If your issue needs human attention, our team will follow up on the next business day.