Our customer support operates on two levels to ensure you get help whenever you need it:
24/7 AI Chatbot Support. Our intelligent chatbot is available around the clock to answer most of your questions instantly. It can help with common inquiries about trading, settings, subscriptions, and troubleshooting.
Human Support Hours For complex issues that require human assistance, our support team is available during these hours (Amsterdam time):
Monday - Friday: 8:00 AM - 12:00 AM (midnight)
Saturday - Sunday: 8:00 AM - 4:00 PM
If you contact us outside these hours, our chatbot will assist you immediately, and our human team will follow up during the next business period if needed.