If your TradingView alert isn't functioning correctly, there could be several reasons. A step-by-step guide to set up your alert can be found here. Here are the most common issues and their solutions:
Incorrect Currency Input
Problem: You've entered both the quote currency and the coin.
Solution: Only input the coin. For example, use 'coin:ETH' instead of 'coin:USDTETH'. You can find an example here.
Note: The bot will automatically use the quote currency you've selected in the base settings.
No Paid TradingView Account
Problem: You don't have a paid TradingView account.
Solution: Upgrade to a paid TradingView account to use alerts.
Differences Between TradingView and Cryptohopper
TradingView: Checks the value of closed candles.
Cryptohopper: Checks the current value of a candle.
Note: TradingView and many crypto exchanges don't display candles without volume, while Cryptohopper shows and uses empty candles for calculations.
Note: This can give a difference in values and if and when the Alert is triggered.
Issues with Buy or Sell Alerts
Problem: In some cases buy or sell alerts don't work.
Solution: Use 'strategy.order.action' instead of separate buy and sell alerts.
Benefit: This simplifies the process and reduces the number of TradingView alerts needed.
Using PineScript, Indicators, or Strategies
Problem: When using PineScript, Indicators or Strategies it can be that the buy or sell alerts don't work.
Solution: Always use 'strategy.order.action' for the most reliable results.
Alert Received But Not Executed
Problem: The alert is received but the action is not performed.
Possible reasons: Insufficient funds, maximum open positions reached.
Solution: Check the output log for the exact reason why the action wasn't executed. You find the message right after receiving the TradingView Alert.