If you receive an "IP blocked" message when trying to log in through the mobile app, this is typically related to geographic restrictions. The app is not available in certain countries.
Affected Countries
The mobile app can't be used from the following locations:
Palestine
Laos
North Korea
Russian Federation
China
Iran
India
Pakistan
Solution
If you're in one of these countries, you can still access your account through the website at www.cryptohopper.com. The website works on all devices, including mobile phones through your browser.
Need Help?
If you're not in one of the listed countries and still experiencing this error, please contact our support team for assistance.