When you submit a support ticket, it's natural to wonder how long you'll have to wait for a response. We understand the importance of addressing your concerns and queries as fast as possible.

Expected Response Time:

Our goal is to provide an initial response to your support ticket within 2 business days. Please note that this timeframe refers to business days only, ensuring that we set realistic expectations based on our working hours.

Resolution Time:

The time it takes to fully resolve your ticket can vary depending on the nature of your query or issue. Do know we do our best to resolve all tickets as quickly as possible.

Reopening a ticket

We close tickets for our internal administration, replying to a ticket can be easily done by replying to the e-mail you have received after creating the ticket